Liverpool Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which Liverpool Removals provides removal, relocation, packing, storage and related services to private and commercial customers. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Company means Liverpool Removals, the provider of the services described in these Terms and Conditions.

Customer means the individual, partnership, company or organisation booking the services with the Company.

Services means any removal, packing, unpacking, loading, unloading, transport, storage, waste removal, or related services supplied by the Company.

Goods means the items, furniture, belongings and any other property that the Company agrees to move, handle, store or otherwise deal with under these Terms and Conditions.

Contract means the legally binding agreement between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Service Area

The Company primarily provides Services in and around Liverpool and surrounding areas. The Company may, by agreement, provide Services to or from other locations within the United Kingdom. Any additional travel time, mileage or logistical costs associated with moves outside the usual operating area will be reflected in the quotation or booking confirmation.

3. Booking Process

3.1 The Customer may request a quotation by providing accurate information about the properties involved, access details, inventory of Goods, and any special requirements such as packing, dismantling or storage.

3.2 Quotations are based on the information supplied by the Customer and are not binding if that information is incomplete, inaccurate or changes materially before the move date.

3.3 A Contract is formed only when the Company issues a written booking confirmation and the Customer accepts it, including compliance with any deposit or prepayment requirements described in the quotation.

3.4 The Customer is responsible for checking the booking confirmation carefully and notifying the Company promptly of any errors or omissions. If the Customer does not raise any issues within a reasonable time, the details set out in the booking confirmation will be treated as correct.

3.5 The Company reserves the right to decline or cancel any booking request at its discretion, including if it believes that the Services cannot reasonably or safely be carried out.

4. Customer Responsibilities

4.1 The Customer must ensure that suitable and safe access is available at both the collection and delivery addresses, including but not limited to parking, lifts, stairways, doorways and access roads.

4.2 The Customer is responsible for obtaining and paying for any parking permits, road closures, lift bookings or other permissions required for the Company to carry out the Services.

4.3 The Customer must ensure that all Goods are properly packed, secured and ready for transport unless the Company has agreed in writing to provide packing services. Fragile or valuable items should be clearly labelled and notified to the Company in advance.

4.4 The Customer must remove or secure any personal documents, jewellery, money, valuable items, or items of sentimental value. Such items should not be included in the Goods handed over to the Company unless expressly agreed in writing.

4.5 The Customer warrants that they are the owner of the Goods or have full authority from the owner to enter into the Contract and allow the Company to provide the Services.

5. Quotations and Pricing

5.1 Unless otherwise stated, quotations are provided free of charge and are valid for the period stated in the quotation, or if no period is stated, for 30 days from the date of issue.

5.2 Quotations are based on normal working hours. Additional charges may apply for work carried out outside these hours at the Customer's request or due to delays outside the Company's reasonable control.

5.3 The Company may adjust the price if the Customer's requirements change, if access conditions differ from those described, if additional Goods are included, or if other unforeseen circumstances arise that increase the time, labour or resources required.

5.4 Any estimated time for completion of the Services is an approximation only and not a guaranteed time. The Company will use reasonable efforts to meet agreed timescales but will not be liable for minor delays caused by traffic, weather, road conditions or other factors beyond its control.

6. Payments

6.1 The Customer must pay all charges in accordance with the payment terms stated in the quotation or booking confirmation.

6.2 The Company may require a deposit or full prepayment to secure the booking. If the Customer fails to pay the required amount by the due date, the Company may treat the booking as cancelled by the Customer.

6.3 The balance of any charges not paid in advance is due on or before completion of the Services, unless otherwise agreed in writing. The Company reserves the right to withhold delivery of Goods until payment is received in full.

6.4 If the Customer fails to make any payment when due, the Company may charge interest on the overdue amount at the statutory rate allowed under applicable law, accruing daily until payment is received in full.

6.5 All charges are exclusive of any applicable taxes or government levies unless expressly stated otherwise in the quotation.

7. Cancellations, Postponements and Cooling Off

7.1 The Customer may cancel or postpone the Services by giving the Company written notice. The cancellation or postponement takes effect on the date the Company acknowledges receipt.

7.2 The Company may charge a cancellation or postponement fee depending on the amount of notice given, as set out below or in the quotation.

a. More than 7 days before the agreed move date: no cancellation fee, and any deposit paid may be refunded or offset against a rebooking at the Company's discretion.

b. Between 3 and 7 days before the agreed move date: the Company may retain up to 50 percent of the quoted charges to cover allocated resources and lost bookings.

c. Less than 3 days before the agreed move date or on the move date itself: the Company may charge up to 100 percent of the quoted charges.

7.3 If the Customer is a consumer and the Contract is concluded at a distance or off-premises, the Customer may have statutory cancellation rights during a cooling off period. If the Customer requests that Services begin during the cooling off period, the Customer may be liable to pay for Services performed up to the date of cancellation and may lose the right to cancel once the Services are fully performed.

7.4 The Company reserves the right to cancel the Contract at any time by giving reasonable notice, including where it is unable to provide the Services due to circumstances beyond its control. In such cases, the Company's liability will be limited to a refund of any amounts paid for Services not provided.

8. Delays and Failure to Perform

8.1 The Company will use reasonable care and skill to provide the Services on the agreed date and within a reasonable time. However, the Company will not be liable for delays caused by events outside its reasonable control, including but not limited to severe weather, traffic congestion, road closures, accidents, mechanical failure, industrial action, or delays caused by the Customer or third parties.

8.2 If the Company is delayed or prevented from performing the Services by the Customer, including where access is not available or Goods are not ready, it may charge reasonable waiting time or rearrangement fees.

9. Liability and Insurance

9.1 The Company will take reasonable care of the Goods while they are in its custody and control. Its liability for loss of or damage to Goods will be limited as set out in this clause, unless a higher level of cover has been agreed in writing and an additional charge paid.

9.2 The Company's standard liability for loss of or damage to Goods, whether due to negligence or otherwise, will not exceed a reasonable market value of the item, subject to an overall limit per consignment as stated in the quotation or booking confirmation.

9.3 The Company will not be liable for any of the following.

a. Loss or damage resulting from wear and tear, inherent defect, faulty design, poor construction, or the fragile nature of certain Goods.

b. Loss or damage resulting from the Customer's failure to pack Goods properly, to secure items, or to comply with any reasonable instructions.

c. Loss of data, software or digital content.

d. Indirect or consequential loss, such as loss of profit, loss of business, loss of use, or loss of enjoyment.

e. Loss of or damage to jewellery, watches, money, important documents or items of particular value, unless the Company has been specifically notified in writing and agreed to move them.

9.4 The Customer is responsible for arranging any additional insurance cover they consider necessary for their Goods, above the level of cover provided by the Company.

9.5 The Customer must inspect the Goods as soon as reasonably possible after completion of the Services and notify the Company promptly in writing of any apparent loss or damage. Failure to notify the Company within a reasonable period may affect the Company's ability to investigate the claim and may limit or extinguish any liability it may have.

10. Excluded Items and Hazardous Goods

10.1 The Company will not carry or store any of the following without prior written agreement.

a. Explosives, firearms, ammunition or weapons.

b. Flammable, toxic, corrosive or hazardous materials such as fuel, gas bottles, chemicals, solvents, paints or asbestos.

c. Live animals, plants or perishable goods that may deteriorate in transit or storage.

d. Illegal goods, stolen property or items that cannot legally be transported or stored in the United Kingdom.

10.2 If such items are handed to the Company without its knowledge, the Company may dispose of them, or arrange for their disposal, at the Customer's expense and without liability.

11. Waste Regulations and Disposal

11.1 The Company may, by agreement, remove unwanted items, packaging, or other waste as part of the Services. Such work will be carried out in accordance with applicable waste management and environmental regulations.

11.2 The Customer confirms that any items presented for disposal are their property or that they have authority to arrange disposal.

11.3 The Company will dispose of waste using authorised facilities where required. Additional charges may apply for certain types of waste, including electrical items, mattresses, construction debris or materials classified as hazardous.

11.4 The Company will not be responsible for any penalties, fines or legal consequences arising from the Customer providing misleading information about the nature of items presented for disposal.

12. Customer Conduct and Health and Safety

12.1 The Customer must not obstruct or interfere with the Company's staff while they are carrying out the Services and must comply with any reasonable health and safety instructions.

12.2 The Company may refuse to perform all or part of the Services if it believes that conditions at the property are unsafe, unsanitary or present a risk to the health and safety of its staff or others. In such circumstances, the Customer may still be liable for some or all of the charges.

13. Storage Services

13.1 Where storage services are provided, the Company will store the Goods in a suitable facility. The exact location of the facility may vary and may be changed by the Company at its discretion.

13.2 Storage charges will accrue from the date the Goods are placed into storage until they are removed. The Customer must keep all storage charges up to date. The Company may exercise a lien over the Goods and may refuse to release them until all outstanding charges are paid.

13.3 If storage charges remain unpaid for a prolonged period, the Company may, after giving reasonable notice, sell or dispose of some or all of the Goods to recover unpaid sums, subject to applicable law.

14. Data Protection and Privacy

14.1 The Company will collect and process personal data necessary to provide the Services, manage bookings, take payment and comply with legal obligations.

14.2 The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to provide the Services, to comply with law, or with the Customer's consent.

15. Complaints

15.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with the Company as soon as possible so that it can investigate and, if appropriate, seek to resolve the issue.

15.2 Any complaints relating to loss of or damage to Goods should be made in writing within a reasonable period after completion of the Services and should include supporting details and evidence where available.

16. Limitation of Liability

16.1 Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by its negligence, for fraud, or for any other liability that cannot be limited or excluded by law.

16.2 Subject to the above, the Company's total liability for all claims arising out of or in connection with the Contract will not exceed the amount actually paid by the Customer for the Services or any higher amount expressly agreed in writing.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation are governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be severed from the remaining provisions, which will continue to be valid and enforceable.

18.2 The Company may assign or subcontract any of its rights or obligations under the Contract, provided that it remains responsible for the proper performance of the Services.

18.3 The Customer may not assign or transfer their rights or obligations under the Contract without the Company's prior written consent.

18.4 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions will constitute a waiver of that right or remedy.

18.5 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the parties and supersede any prior discussions, correspondence or representations relating to the subject matter.